Refund policy

RETURNS AND REFUNDS

Boss Creations 11 sells products fulfilled directly by third-party suppliers. Please contact us before sending any product back so we can provide the correct return instructions and address.

Return requests

Return requests submitted within 30 days of delivery will be reviewed for eligibility. To qualify, an item generally must be unused, unworn, unopened where applicable, and returned with its original packaging, accessories, and proof of purchase. Approval is required before a return is shipped.

Damaged, defective, or incorrect items

Contact us within 7 days of delivery at BossCreations11@gmail.com. Include your order number, a description of the issue, and clear photographs of the item and packaging. We will work with the supplier to arrange an appropriate replacement, refund, or other resolution.

Non-returnable items

Opened personal-care, hygiene, medical, or consumable products; gift cards; customized items; and final-sale items may not be returnable unless they arrive damaged, defective, or incorrect, or applicable law requires otherwise.

Return shipping

Customers may be responsible for return shipping for preference-based returns. Original shipping charges are generally non-refundable. If we or the supplier made an error, approved return shipping will be handled as part of the resolution.

Refund timing

Approved refunds are issued to the original payment method after the return is received and inspected, or after the supplier confirms another approved resolution. Bank processing times vary.

Please do not return an item to the address shown on the package unless we specifically instruct you to do so.

To begin a request, email BossCreations11@gmail.com